Terms of Service

Last updated: March 1, 2026

Estimates and scheduling

An estimate requested through this website is not a confirmed booking. We will contact you to discuss the space, confirm what the work involves, and agree a date and time before any visit is scheduled.

Estimates are based on the information you provide. If the space differs substantially from what was described, we will discuss it with you before starting rather than proceeding and adjusting afterward.

Access to your property

You are responsible for arranging access for the crew at the agreed time. If the crew cannot access the property at the scheduled time, we may need to reschedule.

If you prefer not to be home, you can leave a key in a lockbox or share an entry code. We do not take custody of keys, and any codes you share are used only for the scheduled visit.

Before we arrive

Please secure cash, jewelry, prescription medication, and irreplaceable or fragile items before the crew arrives. This protects both you and our staff.

Please keep pets in a secured room or outside while the crew works. You are welcome to stay home during the visit or to leave once the crew has arrived.

Cancellations and rescheduling

Cancel or reschedule at no charge with at least 24 hours notice. Cancellations with less notice, or a visit where the crew cannot get in at the agreed time, may be charged a late cancellation fee.

Payment

Payment is due when the visit is complete. We accept cards, checks, and bank transfer, and no deposit is required for standard visits.

Breakage and damage

Accidents are rare but possible. If something is damaged during a clean, tell us as soon as you notice so we can address it.

Report any damage within 48 hours of the visit and we will arrange a repair or replacement with you.

Work we do not do

Our cleaning covers dusting, glass cleaning, vacuuming, and a fragrance finish. It does not include repairs, pest control, hoarding or biohazard cleanup, exterior window work at height, or moving heavy furniture.

If something was missed

If an area was missed, tell us within 24 hours and we will come back and clean it again at no charge.

Changes to these terms

If these terms change, we will update the date at the top of this page.

Contact

Brightleaf Cleaning, Oak Park, IL 60302. Call (555) 000-0000 or email hello@brightleaf.co.